Field Services
+2
Sep 12, 2026
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4 min read
Nine rules govern when a job can happen. One of them is in a database. The other eight are in a notes field and a supervisor's memory.
Blueprint
7 min read
Forty minutes between every job. The service book was full and the vans were mostly moving. Those are not the same thing.
Scheduling and Recall
+1
Jul 4, 2026
6 min read
No dramatic loss. Just 16% of the book quietly not renewing while five people intended to call and didn't quite get to it.
8 min read
The renewal list was printed and walked to five desks. It went under a keyboard. 176 policies lapsed.
Jun 27, 2026
She calls 47 patients every Monday and reaches 19. The other 28 go back on the list.
Mar 16, 2026
12 min read
Nobody at the clinic noticed until the GP asked for an update. An Edinburgh practice fixed the gap.
Aug 27, 2025
How a Dallas plumbing company cut 90 minutes of wasted drive time per tech per day.
