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Sep 12, 2026
Nine rules govern when a job can happen. One of them is in a database. The other eight are in a notes field and a supervisor's memory.
Forty minutes between every job. The service book was full and the vans were mostly moving. Those are not the same thing.
Sep 5, 2026
Every fact needed to get it right first time was already recorded. Nothing brought them together at the moment they would have mattered.