Pillar
+2
Aug 29, 2026
•
4 min read
The Field Was Mandatory. The Answer Was a Guess.
Given a mandatory field and six options, a reasonable person selects the most defensible one. Every number built on top of it inherits the guess.
SaaS
+2
Aug 25, 2026
•
5 min read
Assigned to Everyone. Owned by No One.
Work handed to three people with real intentions and no deadline does not get done late. It gets done whenever somebody feels awkward enough to chase it.
Scaling
+3
Aug 1, 2026
•
6 min read
Every Emergency Was a Scheduled Task Once.
Before it was a crisis, it was a line item in a spreadsheet that someone meant to get to.
Scaling
+3
Jul 25, 2026
•
6 min read
The Meeting Costs More Than the Fix
Three people. Two hours. Fortnightly. To discuss a problem a $200/month agent would eliminate. Nobody's compared the numbers.
Pillar
+1
Jul 11, 2026
•
6 min read
Everything That Happens in the Van Stays in the Van
Until someone drives it to the office. Today, Monday, or whenever the folder surfaces from behind the seat.
Pillar
+1
Jun 19, 2026
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6 min read
Eighteen Months of "We Should Use AI"
The board agreed in January. The committee was formed in March. The vendor shortlist was compiled in June. Nothing has been built. It's November.
Pillar
+1
Jun 13, 2026
•
6 min read
AI Is Brilliant at Reading. Terrible at Caring.
Knowing which one your task needs is the difference between a useful agent and an expensive disappointment.
Pillar
+1
May 30, 2026
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6 min read
The 4.2-Month Warning Nobody Reads
Clients who churn show a pattern of decline for months before they leave. The signal is in your systems. Nobody aggregates it.
Pillar
+1
May 11, 2026
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7 min read
Your Best Person Is Doing Your Worst Work
The task is too complex for anyone else and too infrequent for a new hire. So your most capable person does it. Every time.
Pillar
+1
Apr 13, 2026
•
11 min read
Your System Isn't What You Think It Is
Your tools hold data. They don't act on it. That gap is the work your team is doing - invisibly and expensively.
