Field Services
+2
Sep 12, 2026
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4 min read
Nine rules govern when a job can happen. One of them is in a database. The other eight are in a notes field and a supervisor's memory.
Blueprint
7 min read
Forty minutes between every job. The service book was full and the vans were mostly moving. Those are not the same thing.
Sep 5, 2026
Every fact needed to get it right first time was already recorded. Nothing brought them together at the moment they would have mattered.
9 min read
Twenty-two vans carrying $183,000 of parts, stocked from memory, tracked in no system at all.
Dec 8, 2025
Thirty-five per cent of tickets were bounced between people before anyone worked on them.
Aug 27, 2025
8 min read
How a Dallas plumbing company cut 90 minutes of wasted drive time per tech per day.
Aug 13, 2025
$47,000 of completed work sitting in tickets nobody had invoiced.
